Frequently asked questions
How long does shipping take?
Processing time usually takes 3–5 days.
Shipping time depends on your location:
United States: 4–10 business days
United Kingdom: 3–8 business days
Europe: 3–8 business days
Other countries: 4–12 business days
You will receive a tracking number once your order has been shipped.
Do you offer returns or refunds?
Yes, we offer a 14-day return policy.
If you are not satisfied with your order, please contact us and we will help resolve the issue.
Customer satisfaction is our top priority.
Will I receive a tracking number?
Yes, once your order is shipped, we will send you a tracking number via email so you can track your package at any time.
Is the puzzle made of real wood?
Yes, all our puzzles are made from high-quality natural wood.
Each piece is precisely laser cut, ensuring smooth edges and a perfect fit.
Our wooden puzzles are durable, eco-friendly, and designed to last for years.
What puzzle sizes are available?
We offer multiple puzzle sizes to suit different needs:
120 Pieces – Small size, perfect for beginners
300 Pieces – Medium size, relaxing and fun
500 Pieces – Large size, more challenging
1000 Pieces – Extra large, for puzzle lovers
You can choose the size on the product page before ordering.
Can I frame the puzzle after finishing?
Yes! Many customers frame their finished puzzles and use them as wall decoration.
You can use puzzle glue and a frame to turn your puzzle into a beautiful piece of art.
Is this a good gift?
Absolutely! Our wooden puzzles are perfect gifts for birthdays, anniversaries, Christmas, Valentine's Day, and other special occasions.
It’s a creative and meaningful gift that people can build and keep.
What if a puzzle piece is missing?
If your puzzle is missing a piece, please contact us and we will send you a replacement.
We want to make sure every customer has a complete puzzle experience.
How difficult are the puzzles?
Our puzzles range from easy to challenging depending on the number of pieces.
They are suitable for adults, teenagers, and families who enjoy relaxing activities.
Can children play this puzzle?
Our wooden puzzles are recommended for ages 14 and above due to small pieces.
Children should play under adult supervision.